DISTANCE SALES AGREEMENT

Name: OLCAY Tekstil ve Konfeksiyon San. Tic. Ltd. Şti

Address: Mahmutpaşa Yokuşu Yarım Han No: 14-15-16 Eminönü Fatih İSTANBUL

Email: [email protected]

Name – Surname / National ID No

Address

Phone

Email

The Buyer declares and acknowledges that they are informed in a clear and understandable manner about the Seller’s identity, title, full address, phone and other contact information, main features of the product subject to sale, sales price including taxes, payment method, delivery conditions and costs, the right of withdrawal and how it can be exercised, and the competent authorities where complaints and objections can be submitted, and that they have confirmed this information electronically and placed the order accordingly.

The preliminary information on the www.olcaystore.com site and the invoice issued upon the Buyer's order are integral parts of this agreement.

The SELLER reserves the right to halt the order if the information provided by the BUYER is found to be inconsistent. If the SELLER cannot reach the BUYER through the provided phone, email, or address, the execution of the order is suspended for 15 days. If the BUYER does not contact the SELLER within this period, the order is canceled to prevent losses on both sides.

Ordered Product(s)

Name, code: … pcs

Total Price: …. -TL

Payment Method: Credit Card / Bank Transfer (EFT)

Recipient:

Phone number:

Delivery Address:

Billed Person/Entity:

Billing Address:

Tax Office:

Tax ID Number:

Shipping Fee: … -TL

Force majeure includes unforeseen events beyond the control of the parties (natural disasters, war, terrorism, insurrection, legal changes, seizures, strikes, lockouts, major malfunctions in production or communication facilities, etc.) that partially or completely prevent the parties from fulfilling their obligations. The party affected by force majeure must notify the other party in writing immediately.

During force majeure, the parties shall not be liable for failure to perform. If the force majeure lasts for more than 30 days, either party has the right to unilaterally terminate the agreement.

5.2. Individuals under the age of 18 cannot shop from www.olcaystore.com. The seller relies on the age information provided by the buyer and cannot be held responsible for incorrect declarations.

5.3. The seller is not responsible for price inaccuracies caused by system errors on www.olcaystore.com.

5.4. Purchases can be made via credit card (Visa, MasterCard, etc.) or bank transfer. Orders not paid within one week will be canceled. Shipment processing starts after payment is confirmed.

6.2. By placing an order, the Buyer agrees to make payment according to the specified method and accepts the agreement terms.

6.3. The Buyer declares that they have read and accepted the preliminary information provided on the www.olcaystore.com website, including the right of withdrawal and other legal notices.

6.4. The Buyer confirms electronically that they have reviewed all relevant procedures, instructions, and warnings.

6.5. The Buyer agrees to return the invoice and delivery note without damaging the product or packaging in case of return.

If there are payment issues, the Buyer will be contacted via the provided contact information. Processing begins when payment is received by the Seller.

If the ordered product is unavailable or out of stock, the Buyer is informed. With Buyer’s approval, a product of equal quality and price can be sent, or the Buyer can choose another product, wait for restocking, or cancel the order.

If a third party unlawfully uses the credit card and the payment is not made to the Seller, the Buyer must return the product within 10 days. Shipping costs are the Buyer’s responsibility.

If paid by credit card, the Buyer accepts the interest and default interest terms from their bank.

In non-delivery areas, delivery is made via phone notification.

Delays caused by courier schedules, wrong addresses, social events, or natural disasters are not the Seller’s responsibility. Extra courier charges due to refusal of delivery or wrong addresses are borne by the Buyer.

If a damaged package is received, a damage report must be prepared with the courier. If the courier denies the damage, the package should be opened and inspected in front of them.

The right of withdrawal does not apply to customized products.

The Seller must refund the full amount within 10 days of receiving the returned product and invoice.

Damaged, used, or unreturnable products are not accepted.

Returns must be made with the original packaging.

If the product or packaging is damaged or used, the return will not be accepted and no refund will be made.

The Buyer must first notify customer service for returns. The product should be sent to the Seller with the invoice through the courier.

Refunds will be made to the Buyer’s card/account only after the product is received and approved.

If paid in installments, the refund will be processed in installments by the bank.

According to the Seller’s agreement with the bank, refunds cannot be made in cash. Refunds are processed electronically by the system.

The Seller may disclose information only if legally requested by authorities.

Credit card information is not stored and is used only during payment, then securely deleted.

Buyer’s contact information is used only for order and delivery communication. Promotions may be sent with Buyer’s consent.

By placing the order, the Buyer is deemed to have accepted all terms of this agreement. …/…/…