All products sold on www.olcaystore.com are original.
All product prices on www.olcaystore.com include VAT.
Please check the Cancellation, Return, and Exchange section.
You can cancel your order and place a new one. You can find detailed information about this in the Cancellation, Return, and Exchange section.
Due to our regularly updated stocks, products are usually restocked unless the season has ended.
Since Olcay Store products are made of delicate and technological fabrics, they should be cleaned according to the washing and drying instructions found on each product.
Domestic orders are delivered to the recipient within 1-3 business days. We DO NOT ship internationally.
You can check your order status from the "Order Details" page on the website.
No. Shipping is free for all purchases made through our website.
Yes. During shipping, the product may get damaged due to courier handling. Please make sure to check the package for any crushing, tearing, or wetness. If such a condition is observed, do not accept the delivery and ask the courier to prepare a damage report.
If you are not at the specified address, your order will be delivered to the nearest courier branch. It will be held there for 3 days. You can collect your product by going to the branch with your ID number. If not collected within 3 days, the product will be returned to our company.
When you cancel your order or return a product, your refund will be processed within 7-10 business days from the time the product is received by us.
You can return the product within 10 days of receiving it.
If you return the product to us within the return period (10 days), the necessary process will be carried out and your payment will be refunded. If the same product is available in our stock, you will be informed so you can place a new order.
You can find detailed information about this in the Cancellation, Return, and Exchange section.
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