Help 

 

How can I become a member of www.olcaystore.com?

You can become a member by clicking the “Sign Up” button and filling in the required personal and address information.

 

 

Do I have to pay any fee when I become a member?

No, you do not need to make any payment for membership.

 

 

I forgot my password, what should I do?

If you have registered before but forgot your password, go to the “login” section and enter your email address, then click the “forgot password” button. An email will be sent to you to create a new password. You can reset your password by following the instructions in the email.

 

 

How can I place an order on www.olcaystore.com?

You should click the “add to cart” button for the product you want to purchase. Then, by going to your cart, you can place your order by entering your personal information, address details, and selecting your payment method.

 

 

Is shopping on www.olcaystore.com safe?

The security of our visitors’ personal information is very important to us. www.olcaystore.com uses the highest level of security measures for collecting and storing personal data. Your credit card information is sent to the banks in encrypted form and is never stored by www.olcaystore.com.

 

 

What payment methods can I use on the payment page?

You can make a payment by selecting one of the following methods: credit card, debit card, wire transfer, or EFT.

 

 

I can't add products to my cart, what should I do?

First, try using a different internet browser. You can try browsers such as Google Chrome, Microsoft Internet Explorer, Opera, Mozilla Firefox, etc. If you still experience the same issue on a different browser, clear your internet history and try again. If the problem persists, please report the issue to [email protected].

 

 

I want to cancel my membership, how can I do that?

If you want to cancel your membership, you can send an email to [email protected].

 

 

I get an error message on the screen when I place an order. How can I fix this?

In such a case, we recommend that you first clear your browser history and try again. If the issue persists, please report the error by email to [email protected].